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How Much Does Shipping Cost?

Our shipping rates are determined by the weight of your order, with free shipping available for orders over $100.00. Please refer to the table below for a detailed breakdown of shipping costs:

How long does shipping take at Rozovy.com?

Rozovy.com is a cross-border company with warehouses in both the U.S. and overseas.

Standard Shipping times at Rozovy.com (excluding processing time):

Products from the USA: 2 - 5 business days*

Products from overseas (Europe): 5 - 8 business days*

Products from overseas: (Asia) 5 - 10 business days*

Rozovy.com does not currently ship to residents outside the US

Returns:

At Rozovy LLC, our paramount objective is to offer exceptional products that align with our customers' desires and expectations. Nevertheless, we acknowledge that there may be instances where a product does not meet the specific needs or expectations of an individual. Below are the intricacies of our return and refund policy, meticulously crafted to ensure clarity and transparency.

Duration for Accepting Returns: Products purchased may be returned within a 14-day window, commencing from the date the product is delivered to the consumer.

Stipulations for Product Returns:

1. Products to be returned should be in their pristine state: unadorned, untouched, and free from any form of wear or damage.
2. All original labeling and tags must remain affixed.
3. Return shipment costs are solely the responsibility of the customer.

Exclusions from Return: Certain products, due to their specific nature or usage, are exempt from the return policy. The excluded items include:

• Previously worn, washed, or damaged items.
• Products exceeding the 14-day return timeline.
• Bodysuits, accessories, jewelry, hats, scarves, sunglasses, handbags, belts, fashion face masks.
• Cosmetics, footwear, wigs, items for pets, beauty, and hair products.
• Personal care items and digital gift cards.

Returns Not Adhering to Criteria: Any product sent back that does not strictly adhere to our return criteria will be declined. These products will be returned to the consumer without any refund issued.

Procedure for Return:

1. Validate that the product aligns with our stipulated return prerequisites.
2. Securely package the item to ensure its safety during transit.
3. Dispatch the product to our specified return location, remembering that the customer bears all return shipping expenses.
4. Following the receipt and rigorous inspection of the product, a refund will be processed should it fulfill our return criteria.

Addressing Product Damages or Mistakes:

We urge customers to thoroughly inspect products upon arrival. If you identify any defects or if an incorrect item has been sent, kindly notify us promptly so we can assess the situation and undertake necessary rectifications.

Return Process Guidance:

1. Initiate the return procedure by either emailing support@rozovy.com or selecting the “Returns” option in the website's footer menu.
2. Remember, order numbers are case-sensitive and invariably begin with "AKV".
3. Both the order number and the contact details used during the purchase are obligatory for return submissions.
4. Post-approval of the return, mail the product(s) to the address provided in our communication. Do share the shipment's tracking number with us.
5. Rozovy LLC cannot be held accountable for any lost or misplaced packages. While we endeavor to assist, the onus of liaising with the shipping entity lies with the customer.

Product Exchanges: Certain criteria render items ineligible for exchange:

• Final sale or other non-returnable items.
• Products outside the 14-day return span.
• Items displaying signs of wear, washing, or damage.
• Desired size unavailability of the same item. (For a full list of non-exchangeable items, refer to the exclusions in the 'Returns' section above.)

Transactions via Afterpay or ShopPay: For purchases made using Afterpay or ShopPay, Rozovy LLC adheres strictly to its standard Store Credit Return Policy, valid only for products returned within the 14-day post-purchase window. Should there be any outstanding Afterpay or ShopPay installments while a return is processed, the customer is obligated to continue these payments. However, a full refund will be issued for the total value of the returned items.

Support: For any ambiguities or inquiries related to our return policy, please engage with our dedicated support team at support@rozovy.com.

We genuinely appreciate your patronage at Rozovy LLC and are grateful for your comprehension of our extensive return and refund policy. If further clarity is needed, do not hesitate to connect with our customer service team.

SHIPINSURE PROTECTION

ShipInsure Protection

ShipInsure is a premium package protection provider for Rozovy.com. When you add ShipInsure to your order, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, the ShipInsure team will review it, and they will get back to you within 24 hours.

If you have purchased ShipInsure Protection you will receive a confirmation email from them. You can also proceed to file a claim here

Note: If your order does not have ShipInsure protection for your Rozovy.com order, see https://www.rozovy.com/policies/refund-policy.

. FAQs:

How do I file a claim with ShipInsure if my order is lost, stolen, or damaged?

If ShipInsure covers your order you should receive an email from us post-purchase. The email will contain your ShipInsure ID# (starting with SI). Simply go to our claims website here and provide your Email, ShipInsure ID#, Claim reason, and your Preferred resolution. And the ShipInsure team will review your claim and get back to you within 24 hours.

How does ShipInsure reimburse me?

Based on your preferred resolution we either reship the product or refund your money.

When do I have to file a claim?

Claims must be submitted within 15 days of the tracking delivery date or estimated delivery date.

To view, more FAQs click here ShipInsure Terms and conditions are here and the privacy policy here